FAQ - Frequently Asked Questions

1. Which power amplifier should I choose?
2. Which amplifiers work for all wireless carriers in my home and office?
3. How much separation do I need between the outside and inside antennas?
4. Which indoor antenna is right for me?
5. Which outdoor antenna should I choose?
6. How can I tell if the power amplifier system is working?
7. What if the power amplifier system give me no signal improvement?
8. How much area can the power amplifier system cover?

• Visit our cell phone test mode web page to learn how to set your cell phone into test mode. (For reference only. Use at your own risk.)
• Calculate the coverage area based on signal strength, distance and power amplifier

19dB: Direct-connect power booster for car, truck and RV. You can also use it at home. It has adequate range when using air cards for laptops and even ATMs.
40dB: Wireless power repeater (attach no cable to cell phone!) for car, truck and small area.
55dB: Wireless system for SOHO small office home office area up to 1,500 sq.ft. Separation distance is required between indoor and outdoor antennas.
65dB 800MHz: Wireless system for 800MHz wireless carriers in home, office and warehouse areas up to 60,000 sq.ft.
65dB 1900MHz: Wireless system for 1900MHz wireless carriers in area up to 60,000 sq.ft.
Dual Band 65dB CM2020: Wirless system for both 800MHz and 1900MHz in areas up to 60,000 sq.ft.
70dB 800MHz: For 800MHz wireless carriers, cover area up to 180,000 sq.ft.

Dual Band 19dB Power Booster is the direct-connect amplifier for all wireless carriers (not for Nextel iDEN).
Wirless Dual Band 40dB, 55db, 65dB CM2020 power repeaters are wireless solutions for all wireless carriers (not for Nextel iDEN).

Separation distance is measured as a imaginary straight line between two antennas because signals travel through the air in a straight line.

Note:

• The length of cables does not measure separation distance.
• The length of cables add-up should be at least 20% more than separation distance.
• For the sytem to work properly, the separation distance must be followed to avoid interference between the two antennas.

If you want the signal to spread around a big room, the indoor dome antennas, such as CM222W, CM223 and CM224 will be more efficient. If you have a small office and need to use the cell phone at your desk and chair, you may get better signal reception with the Indoor Wall Panel Antenna CM248W because it is a directional antenna with bigger gain.

Depends on the location of your home or office building. If your place is located in a mountain or hill valley; or if your place is surrounded by big tall trees; or if your place is in a city area surrounded by high buildings; you should get the Outdoor Full Band (698 – 2700MHz) Fiberglass Antenna CM288W.

If your building is located in a flat plain terrain, you should get Outdoor Fiberglass Antenna CM100L or CM100s. These two outdoor fiberglass antennas are for marine vessels as well.

You can always wait for two minutes and check if the cell phone signal bars have been increased. You can even make a call and the voice quality should be improved.

The more precise way to check is to put your cell phone in test mode. The test mode will show the total dB gain in numbers. Only when your cellphone is set in test mode, you see the signal improvement. It's common for 1900MHz that RSSI value will improve a lot.

Disclaimer:
The given informational description here is for reference ONLY. Neither warranty nor guarantee is implied on the accuracy of the information. Use them at your own risk.

Please call Tech Support toll free 888-365-MATE (888-365-6283). We will walk you through the installation steps. The most important is to know how much separation is needed to properly install your power repeater amplifier system. Some systems require 50-ft separation between indoor antenna and outdoor antenna. Others may need only 20-ft of separation. This depends on the dB gain of the power repeater amplifier.

In general, power repeater amplifier systems can cover indoor area up to a maximum value limited by the dB gain and original signal strength. Separation distance is required between indoor and outdoor antennas.

• 55dB: Wireless system for SOHO small office home office area up to 1,500 sq.ft.
• 65dB 800MHz: Wireless system for 800MHz wireless carriers in home, office and warehouse areas up to 60,000 sq.ft.
• 65dB 1900MHz: Wireless system for 1900MHz wireless carriers in area up to 60,000 sq.ft.
• Dual Band 65dB CM2020: Wirless system for both 800MHz and 1900MHz in areas up to 60,000 sq.ft.
• 70dB 800MHz: For 800MHz wireless carriers, cover area up to 180,000 sq.ft.